Cancellation and Refund Policy
Our Cancellation and Refund Policy outlines the rules and procedures for returning or exchanging products/services purchased from The Legal Swan. Please review this policy carefully to understand your options regarding cancellations, returns, and refunds.
Returns and Exchanges:
We understand that plans may change unexpectedly. Should you need to cancel a service or registration, please follow these guidelines:
Consultation Services: If you decide to cancel a consultation service, please inform us as soon as possible. While we don’t impose specific time restrictions, we appreciate timely cancellations to adjust our resources effectively.
Workshops and Events: To cancel your attendance at a workshop or event, kindly let us know at your earliest convenience. Your timely communication helps us accommodate others who might be interested in participating.
At The Legal Swan, we strive to ensure fairness in our refund processes:
Consultation Services: If you’ve made a prepayment for a consultation and opt to cancel, we will process a refund for the amount paid.
Workshops and Events: Refunds for workshops and events will be evaluated on a case-by-case basis. Factors considered include the timing of your cancellation and any incurred costs related to the event.
Cancellation and Refund Requests:
To initiate a cancellation or refund request, kindly get in touch with our dedicated customer support team via email at email@example.com. When reaching out, please provide your name, contact details, details of the service or event, and the reason for cancellation. We will guide you through the process and provide relevant information.
Non-Acceptance of Cancellations/Refunds:
Please note that there may be instances where we cannot accommodate cancellations or process refunds:
Services Already Provided: If the service has already been provided or utilized, cancellations and refunds may not be possible.
Completed Events: For events that have already taken place, we might not be able to process refunds.
Refunds, where applicable, will be processed within 18 business days from the date of the cancellation request.
The Legal Swan reserves the right to update or modify the cancellation and refund policy at any time. Changes, if any, will be communicated through our official website and communication channels.